{"id":11,"date":"2025-04-29T20:06:35","date_gmt":"2025-04-29T20:06:35","guid":{"rendered":"https:\/\/staging1.petmarket.com.my\/?page_id=11"},"modified":"2025-05-01T12:38:53","modified_gmt":"2025-05-01T12:38:53","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/staging1.petmarket.com.my\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>At Sea Park Pet Supplies Sdn. Bhd., customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.<\/p><h4 class=\"wp-block-heading\">Conditions for Return:<\/h4><p>To be eligible for a return and refund, the following conditions must be met:<\/p><ul class=\"wp-block-list\"><li>The item must be returned <strong>in its original condition<\/strong>, unused, undamaged, and in its <strong>original packaging<\/strong> (including the shipping container).<\/li>\n\n<li>A valid <strong>receipt or proof of purchase<\/strong> must be included with the return.<\/li>\n\n<li>We require the <strong>order number<\/strong> to ensure accurate processing.<\/li><\/ul><p>Items that are used, damaged by the customer, or returned without original packaging will <strong>not be eligible<\/strong> for a refund.<br>We are not responsible for returns that are <strong>lost or damaged during return shipping<\/strong>.<\/p><h4 class=\"wp-block-heading\">Refundable Return Shipping:<\/h4><p>Return shipping costs are <strong>only refundable<\/strong> under the following circumstances:<\/p><ul class=\"wp-block-list\"><li>Item has a <strong>manufacturer\u2019s defect<\/strong><\/li>\n\n<li>Incorrect item <strong>shipped in error<\/strong><\/li>\n\n<li>Product was <strong>damaged before shipment<\/strong><\/li>\n\n<li>Product was <strong>damaged during delivery<\/strong><\/li><\/ul><h4 class=\"wp-block-heading\">Return Address:<\/h4><p>Please send all approved returns to:<\/p><p><strong>Sea Park Pet Supplies Sdn. Bhd.<\/strong><br>35 &amp; 37 Jalan SS2\/55<br>47730 Petaling Jaya<br>Selangor, Malaysia<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><p>For any questions or return requests, please contact our customer support at:<br>\ud83d\udce7 <strong><a class=\"\" href=\"mailto:sales@petmarket.com.my\">sales@petmarket.com.my<\/a><\/strong><br>\ud83d\udcde <strong>+6011-2853-1633<\/strong><\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>At Sea Park Pet Supplies Sdn. Bhd., customer satisfaction is important to us. If you are not completely satisfied with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging1.petmarket.com.my\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging1.petmarket.com.my\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging1.petmarket.com.my\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging1.petmarket.com.my\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging1.petmarket.com.my\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/staging1.petmarket.com.my\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1109,"href":"https:\/\/staging1.petmarket.com.my\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/1109"}],"wp:attachment":[{"href":"https:\/\/staging1.petmarket.com.my\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}